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If you enter the station from Great Western Road, via the escalators, the ticket sales/assistance window is at the right-hand end of the far wall of the booking hall.
If you enter from the forecourt, turn left and find the ticket sales/assistance window on your left, beyond the door to the Station Supervisor's office.
Subway staff can open the manual gate and arrange for someone to meet you at your destination.
© 2005, Terry Robinson