HELP POINTS

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Description

Help Points

The help points in this station consist of a circular housing with a breakable glass fire alarm button at the top, a larger (green) emergency button in the middle and a smaller (blue) information button towards the bottom.

The speaker and mic grill are to your left of the buttons.

DLR Alarm Points

The DLR has alarm points which differ from the help points normally found in London Underground stations.

There are three buttons, from the top:

fire alarm
passenger alarm
emergency train stop.

There's also a sign warning you that you’re on video.

Location of Help Points

In the East Concourse

to your left as you come in via the main entrance

In the Middle Subway

on the right-hand (east) side as you go away from the East Concourse, before the steps to platforms 6 - 8
on the left-hand (west) side as you move away from the East Concourse, between the lifts to platforms 9 - 10 and 1 - 2

In the Level 1 Walkway

on the left-hand (south) side as you move away from the Level 1 entrance, above tracks 16 and 17
outside the gates of the Level 1 Entrance, to your right (northeast) of the Wide Aisle entrance gate

In the West Subway

on the left-hand (west) side, as you leave the West Concourse, between the steps to platforms 3 - 5 and the lift to platforms 6 - 8
on the left-hand (west) side as you leave the West Concourse, beyond the lift to platforms 9 - 10
on the right-hand (east) side, just before the lift to the North Concourse

In the Middle Subway

on the west side, between the steps to platforms 3 - 5 and 6 - 8
on the west side, between the steps to platforms 9 - 10 and the passage to the Middle Subway
about half way along the left-hand (south) side of the passage as you approach the Middle Subway

In the North Concourse

outside the gates, to your right (north) of the gate line as you come into the station, to your left of the Wide Aisle exit as you leave
inside the gates, on the left-hand (west) wall as you leave either of the subways

On the Jubilee Line Platforms

near the front and rear of the train on platform 13
near the front and rear of the train on platform 14
about in the middle of the train on platform 15

Note that the help points on platforms 14 and 15 are on the pieces of wall.

On the London Overground Platforms 1 - 2

opposite the top of the steps from the West Subway
on platform 2, just beyond the steps from the Middle Subway
in the middle of the island platform, just beyond the end of platform 2

On Platform 3A, Central Line Westbound

just before (east of) the escalator exit to the DLR
just beyond (west of) the passage to the Level 1 Walkway
just beyond (west of) the entrance from the Level 1 Walkway

On Platforms 3 - 5

on platform 5, just beyond (east of) the lift to the West Subway
on platform 3, on a pillar just before (west of) the steps to the Middle Subway
on platform 5, opposite the door to the lift from the Middle Subway

On Platforms 6 - 8

on platform 8, just beyond (east of) the lift from the West Subway
on platform 6, beside the door to the lift from the Middle Subway
on platform 6, just before (west of) the steps from the East Subway

On Platforms 9 - 10

on platform 9, beside the door to the lift from the West Subway
on platform 10, beside the door of the lift from the Middle Subway
on platform 10, on the wall between the west and east steps to the East Subway

On Platforms 10A - 11

in the middle of the wall across the island platform, opposite the steps from the Middle Subway
on platform 11, just before (west of) the steps from the East Subway

On Platform 12

just beyond (east of) the foot of the ramp from platform 1

Location of Alarm Points

On the DLR (Stratford Branch), Platforms 4A and 4B

about in the middle of platform 4A
near the beginning and end of platform 4B

On the DLR (Stratford International Branch), Platforms 16 and 17

On Platform 16, Northbound

just beyond, (south of) the first set of seats as you turn right from the entrance

On Platform 17, Southbound

just beyond (south of) the fire extinguishers, which are about in the middle of the platform

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